FREQUENTLY ASKED QUESTIONS
Who Is Gulkana Seafoods-Direct?
We are a fisherman-owned business based in Cordova, Alaska - home to the famous Copper River Salmon. We fish and ship wild Alaska salmon for some of the nation’s finest restaurants and premiere Chef's as well as to source conscious buyers.
What We Do…
For more information on our pressure bleeding systems - just ask. We believe it will revolutionize the industry as more people taste the difference.
When To Order
Alaska's wild salmon is highly regulated to assure that it is well managed for healthy and sustainable stocks. Therefore, as fishermen, we are dependent upon the State of Alaska, Department of Fish and Game to communicate when and where we may harvest. Normally, we fish on Monday's and Thursday's, starting in mid-to late May. Our primary harvest during this period of time is Sockeye salmon. In August, we begin harvesting Coho. Both of these fresh species are available to be ordered through our website.
Why Order Early/Pre-Order?
We are limited in our ability to harvest and process salmon by virtue of the year, fishery and capacity of our vessel and crew. Therefore, it is optimum to have orders (and associated paperwork) in place prior to the fishery so that we can provide you the greatest assurance of delivery of your order.
How To Order
Sign in or Create An Account, on the "Purchase Salmon Page," select the items you wish to order, add them to your shopping cart, select shipping method, and quantity, proceed to check out, select form of payment, and you are done. You will receive an email thanking you for your order.
If you desire a wholesale Business account paid by credit card only, create an account (top menu-upper right). Contact us here, request wholesale status, stating frequency and quantity of anticipated orders. Once approved for wholesale status, paying by credit card, we will notify you of your new wholesale account via email. At that point, you may login with your username/password and purchase our wild salmon products.
If you desire a wholesale Business account, with terms, please go to the Purchase Salmon Page, complete the credit application/authorization form and email or fax back to us. Once that is complete and the application has been approved, you will be notified and have access to the wholesale side of the website.
What happens to my order if the weather is bad for fishing in Cordova and/or Prince William Sound?
Our fishery is a wild salmon fishery that is prosecuted at the mouth of the Copper River in the Gulf of Alaska. It can be hindered at times by Mother Nature with bad weather that makes it difficult to get out onto the fishing grounds and/or get back to town timely to meet the flight schedules that deliver our shipments to you. This is a rare event and will be handled as the occasion arises by communicating the options to you via email or phone.
What happens to my order if the weather is bad along the transportation route to my specified destination?
Generally the flights that deliver my shipments to their destination are not hampered by bad weather. However the limited carrying capacity or flights that depart Cordova have limited space to accommodate all the shippers moving product out of Cordova. The old saying the early bird gets the worms totally applies to confirming a booking on a flight out of Cordova whether your shipment is delivered to an airport near you that Alaska Airlines services or delivered to your door via FedEx.
Once I receive the confirmation that you have received my order, what will be the next notification I receive?
You will receive an email with every step of the order process as well as an email if there are any clarifications needed or complications arise. You will receive an email with the following steps:
How is the shipment tracked?
If your shipment is being flown to an airport that Alaska Airlines services, you can track your shipment once you have an Airway Bill (AWB) number, located at the bottom of your invoice. After receiving your order, I work hard with Alaska Airlines to get a space commitment from them for shipping on a given date and flight out of Cordova. Once they give me this AWB number, we are “in” to move your fish shipment on its way to you. You can track your shipment on Alaska Airlines here.
If you request your fish be shipped to your door via UPS or FedEx, a tracking number is printed on the bottom of your invoice so you can follow your fish while in transit.
What is packed in the box with the fish that assures me the fish has retained its temperature?
When I first vertically integrated my commercial fishing business, I did not know what I know today. In the past, I used some small electronic data loggers that would track date, time and temperature. These were very good tools to help me assess whether I was using enough gel ice and insulation materials to assure my fish remained cold through the transportation chain. I no longer use them as I have been shipping fish for 15 years now and am confident with the amount of gel ice and insulation material I use. I have figured it out!
What should I expect to see when I receive my order?
We use a standard 25# or 50# waxed cardboard box with a heavy poly bag and an insulated foil bubble bag inside the box. For a chilling medium, we use frozen gel ice packs to keep the high quality of our product cold until it arrives to your kitchen.
How should I handle that product for optimum yield/flavor?
If you are a consumer buying our product for short term use, always keep the fish stored in a cold refrigerator until it is to be prepared. You can also portion, vacuum package and freeze for long term storage. If you are a business entity, such as a wholesaler or restaurant, your staff already knows how to handle perishable seafood for your customers.
What is your policy for guaranteeing the salmon?
Our policy is to make happy customers with our salmon. Because my handling, processing and quality specification is far above the commodity product, we never have disgruntled customers because of what we do, how and when we do it. Once you have discovered the processed at sea difference of my product, you will be very pleased with your order. That is guaranteed.
How often do I need to update our credit application?
Completing our credit application is your first step to becoming an approved wholesale customer with net 15 day terms. We request you submit an updated credit application whenever there is a change in your business ownership or other significant change in your business profile. Otherwise, this is a one-time only process.